FAQ

DVTS's FAQ and General Info

Returns

30 Day Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dvtsgolf.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@dvtsgolf.com and send your item to:

13250 Florence Ave.

Santa Fe Springs California US 90670.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 13250 Florence Ave.  Santa Fe Springs California US 90670

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Payment

If you choose a direct payment gateway to complete your purchase.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Shipping

Order status/Tracking.

We process orders within 1-2 business days, excluding weekends and holidays. Note that orders placed during promotional sales may take up to 3 business days to process.

Successfully placed orders will receive an e-mail confirmation with your order details. If for some reason you do not receive an e-mail please check your spam filter or contact us for confirmation that your order has been received.

P.O. Boxes:

We’re so sorry for any inconvenience, but we are unable to ship to PO Boxes at this time.

Tracking your shipment:

Once your order has shipped, you will receive an automated e-mail with your tracking information. If you do not receive your tracking information please check your spam filter or contact us to verify shipping. All orders with a subtotal over $300 will require an adult signature upon delivery.

U.S. Domestic orders:

Orders typically arrive within 2-6 business days after shipment. If you would like a required signature please make note of this under the comments section at checkout. Express orders placed after 1pm will be processed the following business day.

International/Canada Orders:

If you are located outside of the U.S. please contact us regarding your shipping options.

Processing Time

Order processing.

We try to fulfill all orders as quickly as possible, there is a processing time on all shipments that may delay your order. This includes orders placed with expedited shipping. Please allow 2-3 Business Days (Mon-Fri)

Sales Tax

All orders are subject to sales tax.

All orders placed on DVTSgolf.com are subject to sales tax based on the tax law governing the address where the product is being shipped. The tax amount due will display in the shopping cart and during checkout.

Please contact us for any additional questions you may have.